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Can I put together my own mixed dozen?
You sure can. In fact, we encourage it! Simply fill your shopping cart with 12 bottles of wine (or more) and proceed through the checkout.
Is there a discount if I order a dozen bottles of a particular wine?
Absolutely. If you purchase a straight dozen of any individual wine you will notice it has already been listed at a discounted price (it’s true, we’ve done the maths).
What’s the best way to arrange a unique, or custom order?
If you would like to put together a particularly large or custom order, or if you are in need of some specialist advice, please feel free to contact us directly for first hand assistance.
What if I can’t find what I’m looking for on the site?
Stress not. While we do our best to list as many interesting products on our website as possible, we will always have plenty more to choose from in our bricks and mortar store in Healesville. Feel free to drop in and have a look around! If it’s something extra special or unique that you are after, just let us know and we’ll send our elves out to find it for you - just like that!
What are the delivery charges for my order?
We provide a subsidised freight service on dozens which are charged at the following rates: - Melbourne and surrounding metropolitan areas for orders over $200: Free - Melbourne and surrounding metropolitan areas for orders under $200: $10 - Country Victoria: $15 - Sydney, Adelaide, Canberra and surrounding metropolitan areas: $20 - Brisbane and surrounding metropolitan areas: $25 - Perth, Hobart, Darwin and surrounding metropolitan areas: $35 A freight quote will be provided for any other destination within Australia. Click here for more information on our shipping terms.
How long will delivery take?
All deliveries are booked on business days and despatched Monday–Thursday. Shipping times may be affected by public holidays and peak delivery periods. Orders placed after 12.00pm on a Thursday will be held until Monday morning. Deliveries to capital cities will usually be delivered within 2–5 business days, excluding Perth and Darwin which will usually be delivered within 10 business days. Deliveries to remote regional and outlying areas and to addresses in remote Western Australia, islands off the coast of Tasmania, Far North Queensland and the Northern Territory may take between 9-26 days. Click here for more information on our shipping terms.